The role
As Senior Delivery Manager you are responsible for the delivery of work to retained clients within our Core Delivery Team (CDT); from ad hoc first-line support requests to the delivery of monthly retained services and small standalone projects.
Main Responsibilties:
* Maintaining client Service Desks.
* Managing the budgets, timescales, and quality of multiple retainers / small or medium-sized projects.
* Developing a close working relationship with key roles within the business.
* Working with Project Leads to decide which approach should be deployed on each retainer / project including the appropriate use of documentation and controls, such as User Stories and Acceptance Criteria, Project Plans, Wireframes, Technical Specs, Test Plans, Project Reports and Client Action Logs (this list is not exhaustive).
* Ensuring that JIRA and Confluence are being utilised in line with our process, that JIRA boards are maintained and that each project has an eazyBI ETC report.
* Gathering requirements, producing briefs, writing user stories and acceptance criteria.
* Leading the delivery team in scoping, producing costs and robust capacity and delivery plans.
* Working with the delivery team to ensure work is understood and meets our definition of ready before any development work starts.
* Working with the delivery team to ensure our outputs meet defined requirements and achieve sign-off.
* Maintaining a Risk and Issues log and working to mitigate these.
* Monitoring progress vs plan and taking corrective action or escalating when required.
* Providing progress updates to internal stakeholders and communicating directly with client stakeholders
The Ideal Candidate:
* You can identify and compare processes and delivery methods and have some experience of applying these in practice.
* You have some practical experience of running Agile ceremonies standups, sprint planning.
* You understand and can work within constraints (including but not limited to technology, financials, and timelines).
* You understand the financial impact of the work you do and how costs and budgets are created and you work with the wider team to appropriately scope and cost work.
* You understand the importance of revenue recognition and work with the delivery team to ensure ETC’s are accurate, properly considered and completed on a weekly basis.
* You can monitor cost and budget vs. project progress and know how andwhen to escalate issues.
* You can effectively translate and accurately communicate to technical and non-technical stakeholders as well as facilitate discussions within a multi-disciplinary team.
* You know the importance of planning and forecasting and the different ways to develop a plan and can communicate plans, assumptions, and progress to stakeholders.
* You can identify what works best for the delivery team and when to utilise certain processes.
* You understand the different phases of project delivery and can contribute to, plan, and run these.
* You can actively address internal risks and issues and know when to escalate them.
* You can motivate a team and give and receive feedback.
* You know how to help teams maintain a focus on delivery while being aware of budget and timeline constraints.
* You are flexible, adaptable and have a willingness to learn.
Salary
£35,000 - £45,000
What's in it for you?
Benefits
Generous Pension Scheme
We want a secure future for all our team. Join our Pension Scheme and 10% will be matched by us.
Lots of holidays
34 days holidays so we can all relax and enjoy our time off. Also, you get an extra day for every year you work (up to 5 extra days)
Free Gym Membership
Exclusive membership to the hi-tech Village Gym, or a contribution to a gym of your choice
Flexible working
We have been a champion of flexible working long before the pandemic
Free Private Healthcare
Every team member gets private healthcare, to make sure you get access to the best treatment.
Mental health aware
We are passionate about mental health, so everyone gets access to our 24/7 Employee Assistance Programme. You can also become one of our mental health first aiders.
42% off a New Bike
Take part in the Cycle-to-Work scheme and save up to 42% on a new bike.
Enhanced Maternity & Paternity Leave
We are a family-oriented company. Get enhanced maternity and paternity leave and a huge celebration when you bring in the baby!
Daily Coffee, Friday Drinks and Mountains of Fruit
Fresh fruit, bottomless caffeine, and celebratory drinks every Friday for a week well done!
The Best Social Scene
From summer BBQs on a private island on Loch Lomond to Christmas glamour there’s always something to look forward to.
£1000 Referral Bonus
You get a grand every time one of your friends join the team.
Long-term service rewards
The longer you stay, the more we celebrate you. At each major milestone you’ll get a surprise gift as a big thank you.
After you’ve sent in your CV…