Job Title: Team Performance Lead
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Location: Remote
Salary: £30,000 + Competitive benefits package
Contract Type: Full-Time, Permanent
Reporting to: Assessment Centre (AC) Manager
About the Role:
Were looking for a proactive and people-focused Team Performance Lead to join our Operations team. This supervisory role is key to ensuring the productivity, quality, and performance of a team of AC-based employees, including Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators.
Youll be responsible for day-to-day team management, workflow allocation, and performance oversight, helping to ensure our assessment centres run smoothly and meet service delivery targets. While this role does not involve clinical assessments, it plays a vital part in supporting the wider clinical and administrative teams.
Key Responsibilities:
Supervise a team of HCPs and/or AC Administrators to meet daily output and quality targets
Drive team performance through effective coaching, mentoring, and performance management
Monitor and report on productivity and quality metrics to the AC Manager
Support the delivery of team objectives and service level agreements
Resolve or escalate operational issues and complaints
Collaborate with the AC Manager to embed best practices across the team
Liaise with Clinical Performance Leads to escalate clinical queries and communicate resolutions
Manage absence proactively to minimise disruption
Provide support for career development and continuous improvement
Carry out other ad hoc duties as required
What Were Looking For:
Proven experience in a supervisory or leadership role
Strong collaboration and communication skills
Ability to manage team workload and maintain high standards
A performance-driven mindset with a focus on continuous improvement
Professional and adaptable approach to problem-solving and customer service
Experience in an assessment centre or similar environment is helpful but not essential
Why Join Us?
This is a fantastic opportunity to lead a dynamic team and make a real impact in a fast-paced operational environment. Youll be supported by a collaborative leadership team and have the chance to grow your career while helping others do the same.
TPBN1_UKTJ