A growing and dynamic flexible workspace provider in recruiting a Sales & Client Experience Manager Centre (Commercial & Client Experience) in beautiful refurb office.
This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement.
Location: Reading (Fully Site-Based – 5 Days per Week)
Salary: £50,000 Base Salary + OTE £55,000–£60,000
Employment Type: Permanent
Working Hours: 40 Hours per Week
Role Purpose
The Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue.
This role is ideal for someone who thrives in a customer-facing, sales-led environment, enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience.
While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation, rather than traditional operations management.
(Note: This is not a traditional operations-led role — the focus remains on client engagement and commercial success.)
Key Responsibilities:
Commercial Growth & Revenue Generation
* Drive revenue through the sale of meeting rooms, event space, and coworking memberships
* Proactively identify and secure new business opportunities through networking, referrals, and local partnerships
* Build strong relationships with existing clients to encourage repeat bookings and upselling
* Promote the centre’s facilities and services to prospective customers
* Achieve and exceed monthly and annual revenue targets
* Maintain accurate sales pipelines and reporting activity
* Work collaboratively with the wider business to maximise commercial performance
Marketing & Community Engagement
* Support and deliver local marketing initiatives to promote centre services
* Attend and host networking events to increase brand visibility
* Create engaging community events that encourage client interaction and retention
* Use digital channels, local partnerships, and promotions to drive enquiries
* Act as a visible ambassador for the centre within the local business community
Customer Experience
* Deliver a high-quality customer journey from enquiry through to booking and ongoing use
* Provide exceptional customer service to all visitors, members, and guests
* Build long-term relationships with clients to ensure high satisfaction and retention
* Manage customer feedback and identify opportunities to improve services
* Ensure meeting rooms and communal areas are presented to high standards
Site & Day-to-Day Coordination
* Oversee the smooth day-to-day running of the centre environment
* Coordinate meeting room bookings, event setups, and customer requirements
* Liaise with suppliers and contractors as required
* Maintain professional presentation standards across the centre
* Ensure health & safety processes are followed appropriately
* Proven experience in sales, meetings & events, hospitality, or flexible workspace environments
* Strong track record of selling meeting rooms, events, or service-based offerings
* Confident networker with the ability to build strong business relationships
* Experience promoting services through marketing and local engagement
* Excellent customer service and communication skills
* Target-driven with a commercial mindset
* Strong organisational skills and attention to detail
* Confident using Microsoft Office (Word, Excel, Outlook)
Personal Attributes
* Highly motivated and commercially driven
* Confident engaging with businesses and clients
* Proactive and solutions-focused
* Professional and approachable
* Strong relationship builder
* Able to work independently and take ownership of performance
* Enthusiastic about networking and representing the brand
Benefits
* On-Target Earnings (OTE): £55,000–£60,000
* Opportunity to work in a vibrant, professional workspace environment
* Career development opportunities within a growing organisation
Are you confident in selling meeting rooms, building strong client relationships, and networking to drive new business?
Apply now for the Sales & Client Experience Manager.