Overview
ROLE: Remote Customer Service Advisor
SALARY: £24,500
LOCATION: Bedworth - Hybrid with 1 or 2 days in office per week
HOURS: 37.5-hour shifts between Monday - Sunday 8am - 8pm (flexible)
CONTRACT: Full time and Permanent
START DATE: September
About the role
Here at CCA Recruitment we are partnering with a client who is the largest provider in aftercare for domestic appliances. We are looking for a Customer Sales Advisor with call centre experience to join their team, taking inbound calls from customers who will be calling with general enquiries, to update details or to book a repair for their products.
Responsibilities
* Act as the first point of contact for customers who need help.
* Assist customers calling regarding faulty goods.
* Build rapport with customers and understand their needs.
Requirements / Qualifications
* Customer service experience; prior call centre or inbound contact centre experience preferred.
* Sales experience in a contact centre, including upselling to customers.
* Willingness to participate in provided training and apply customer service knowledge.
Notes
This is an inbound customer service role where you will handle customer requests in a timely manner. Applicants should have sales experience in a contact centre where upselling occurred.
How to apply
If this role matches your criteria, please apply today!
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. By submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. You have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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