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Closing date is 21st January 2025, with interviews to be held when required. The successful candidates will be obliged to adhere to a strict zero tolerance drink and drugs policy.
This core role involves working as a Rail Replacement Coordinator across the UK network during times of disruption and pre-planned work. There are also opportunities to assist our special events team.
We expect you to be customer-focused in everything you do, providing a fantastic experience for travelers. Even when services are disrupted, you will need to keep customers informed throughout their journey.
You will be trained to manage all aspects of the role, including handling different situations during disruptions, ensuring buses and trains run on time, making announcements, carrying out safety duties, and assisting with customer service. Training will be provided to equip you with the necessary knowledge and skills to ensure our services run smoothly and safely.
About you:
This is a part-time role with flexible hours, with no guarantee of minimum hours.
You should be flexible regarding work location and willing to travel (travel costs covered). Our services operate seven days a week, with hours ranging from early morning to late night. Flexibility at short notice is required.
We seek candidates who can build rapport with a diverse range of people. You should also have:
* Great attention to detail
* Strong decision-making skills
* A systematic approach to work
* Availability to work flexibly and at short notice
Training will be provided on specific role requirements. An understanding of bus and train timetables and drivers' hours regulations would be beneficial.
Stagecoach promotes a workplace culture where everyone can be themselves and where diversity is celebrated. We welcome applications from all backgrounds, genders, ethnicities, religions, disabilities, neurodiversities, sexual orientations, and ages.
Location:
Stagecoach Rugby Depot, Railway Terrace, Rugby CV21 3HS
Salary:
£13 per hour plus travel expenses
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