Overview
We’re hiring a Trainee Claims Handler to join our Cargo Claims Department at WK Webster, a Gallagher Bassett Company. This is a fantastic opportunity for someone eager to launch their career in the insurance industry. In this role, you’ll gain valuable experience managing household goods insurance claims from initial notification through to settlement, while contributing to the smooth and efficient management of our household goods business portfolio. This role is based at our Sidcup office, with working hours of Monday to Friday, 8:30am to 4:00pm. Following the successful completion of your probation period, you’ll have the flexibility to work from home two days a week. How you'll make an impact As a Trainee Claims Handler, you’ll play a key role in managing household goods insurance claims, ensuring efficient processing, fair settlements, and excellent customer service. You’ll also support the claims team in maintaining the effective management of the business portfolio. Your key responsibilities will include: Processing new household goods insurance claims and collecting accurate documentation Analysing claims, monitoring progress, and assisting in investigating potentially fraudulent cases Supporting fair settlements and identifying reasons for partial or non-payment of claims Building strong relationships with loss adjusters, brokers, insurers, and other stakeholders Ensuring compliance with legal requirements, industry regulations, and company KPIs About You Proven experience in a customer-service environment, with a good understanding of the customer experience Previous experience in insurance is preferred, or a demonstrated enthusiasm and commitment to building a successful career in the industry You’re a fast learner and able to make sound decisions quickly You have attention to detail and can effectively focus on tasks in a fast-paced environment Strong organisational, numerical, and problem-solving skills Proficient in Microsoft Office Suite, with the ability to work both independently and collaboratively in a team environment Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…