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3rd Line Engineer, newcastle-upon-tyne, tyne and wear
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Client:
Intellect Group
Location:
newcastle-upon-tyne, tyne and wear, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
We’re looking for a 3rd Line Engineer to join my clients growing team. You don’t need to be a wizard, but you should be confident in setting up and maintaining cloud infrastructure, undertaking migrations, and acting as the go-to person for cloud-related queries. This is a hands-on technical role that also offers the opportunity to influence best practices and mentor junior staff.
Key Responsibilities:
* Setup, manage, and maintain cloud infrastructure (primarily Microsoft Azure and Microsoft 365).
* Lead or support migration projects, including on-prem to cloud transitions.
* Provide 3rd line support across all core IT areas (networking, servers, storage, security, and desktop environments).
* Act as the escalation point for cloud and infrastructure-related issues.
* Collaborate with clients to understand business requirements and recommend suitable solutions.
* Document processes, configurations, and procedures to ensure knowledge sharing.
* Stay updated with the latest cloud technologies and trends.
Key Skills & Experience:
* Solid experience in Microsoft 365 administration and troubleshooting.
* Strong understanding of cloud infrastructure (Azure preferred) – deployment, configuration, and management.
* Demonstrated experience in 3rd line support across a variety of IT systems.
* Experience with server, network, and storage technologies.
* Good interpersonal and communication skills – comfortable working directly with clients.
* Experience in an MSP environment is highly desirable.
* Knowledge of backup and disaster recovery tools
* Familiarity with RMM tools and IT documentation platforms
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