The post holder is required to work with colleagues and members at every level within the organisation and with external customers and partners. * The nature of the work requires a flexible approach and a good awareness of civic and political protocols always ensuring a high level of confidentiality. * The post-holders will often deal with complaints and enquiries from MPs, Councillors, members of the public, government departments and colleagues at all levels and will need to manage these in accordance with the organisational procedures, ensuring accurate records are maintained. * Whilst post-holders will be nominated as a key contact for a specific senior officer or member, they will be expected to have the skills, ability, and confidence to cover and provide wider support to other senior officers within the organisation. Knowledge * Sound understanding of the application of use of ICT software including email, word processing, spreadsheets, presentations, and databases. * Sound knowledge of common office practice and procedures. * Good understanding of local government legal and administrative procedures. * Awareness of issues relating to confidentiality and data security. * Good understanding and commitment to high quality services and customer care. * Knowledge of civic and political protocols relevant to the role * Knowledge of working to statutory and legislative standards relevant to the position. Experience * Significant experience in the use of office software. * Public Sector, Local Government, or similar experience. * Strong organisational skills and experience. * Secretarial support including diary management. * Experience of working a busy office and providing secretarial support. * Experience of working with complex reports or information to tight deadlines. * Experience of assessing incoming queries and information and correctly prioritising them. * Experience of dealing with competing demands from customers. * Experience of providing information (including confidential and sensitive information) and advice across a wide area to the highest standards of customer care. * The ability to converse at ease with customers and provide advice in accurate spoken English. * Experience of dealing with distressed or angry customers. * Experience of providing support to senior managers. * Experience of noting down minutes in meetings. * The ability to influence and negotiate with colleagues at all levels including those in senior positions. Leadership Support Officer Leadership Support Officer Leadership Support Officer Leadership Support Officer Leadership Support Officer