Job Description
IT Support Technician - Near Wilmslow, Cheshire
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
* Respond to and resolve technical queries and incidents, owning the resolution process.
* Prioritize incoming support requests effectively.
* Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
* Drive service improvements and contribute to process enhancements.
* Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
* Ensure all service-level agreements (SLAs) are met.
* Escalate technical issues as required.
* Perform routine software and hardware configuration and installations.
* Deliver excellent customer service, ensuring users are updated throughout the resolution process.
* Recommend improvements to team performance and operational efficiency.
Key Skills & Experience
* Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
* Experience with Azure Active Directory maintenance.
* Desktop support experience for Windows 11 and macOS systems.
* Device management and monitoring experience, including Entra ID.
* ITIL Foundation knowledge, ideally certified.
* iOS/iPhone/iPad support and configuration.
* Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).
Desirable Skills:
* LAN/WLAN administration (HP Procurve, Cisco Meraki).
* VOIP telephony systems (RingCentral, 3CX).
* Mobile device management experience.
Benefits:
* Training and Development opportunities
* 4 days office based - 1 day remote
* Onsite Parking
Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire