Service Delivery Manager for Network Operations
Airbus Belfast, Northern Ireland, United Kingdom
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Job Description:
Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals
Job Summary:
The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts.
Key Responsibilities:
* Ensure Network operations for the site meet or exceed commitments on internal and external Service Level Agreements.
* Manage and lead outsourced teams to deliver, maintain, and support all Airbus Sites within the IT activity perimeter, ensuring reliable service for Airbus employees.
* Guarantee quality gates for the maturity at entry into service of Network services.
* Interface with sensitive and non-sensitive Businesses on Network topics.
* Coordinate with Site Management on Network topics.
* Collaborate with Site Security on Network topics.
* Be the focal point for Network topics and the ambassador of the connectivity PSL on site.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Previous experience in IT service management, preferably in a large enterprise environment.
* Knowledge of Network, routing, switching, Network infrastructure; familiar with VLAN, VRFs, NAC, WIFI, optical fibre, copper cabling technologies.
* In-depth knowledge of ITIL processes and best practices.
* Proven leadership and team development skills.
* Excellent communication and interpersonal skills.
* Strong project management experience managing multiple projects.
* Solid understanding of IT infrastructure components, including networks, servers, storage, and cloud platforms.
* Experience with service desk tools such as BMC Remedy or JIRA Service Desk.
* Knowledge of IT asset management principles.
Additional notes: This role requires awareness of compliance risks and a commitment to acting with integrity, supporting Airbus's reputation and growth. Airbus promotes diversity and inclusion and does not ask for monetary payments during recruitment. Flexible working arrangements are supported.
Additional Details:
Company: Airbus Operations Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
By submitting your application, you consent to Airbus's data processing for recruitment purposes. Airbus is committed to equal opportunities and an inclusive work environment.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
Industries
* Aviation and Aerospace Component Manufacturing
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