Service Engineer
Department: IVMS Service
Employment Type: Permanent - Full Time
Location: Barnwood, Gloucester
Reporting To: Matthew Roughton
Description
Industrial Vision & Metrology Systems Ltd, brings together two pioneering companies, Industrial Vision Systems (IVS) and The Sempre Group (Sempre), into one powerful Smart Manufacturing company. Together, we are redefining how the world’s leading manufacturers design, measure, inspect, and optimise their production processes. IVS, a global leader in machine vision systems, inspection technologies, and AI-powered solutions. With hundreds of systems installed worldwide. IVS earned a reputation for precision, innovation, and trust, driving factory automation across sectors from medical devices to advanced electronics. Sempre, a measurement and metrology specialist supporting industries including aerospace, automotive, energy, and precision engineering. Through expert consultancy, advanced equipment, and digitalisation services. Sempre helps manufacturers increase productivity, improve efficiency, and embrace automation across quality and production processes. Now, as part of Oxford Metrics Plc, the newly formed Industrial Vision & Metrology Systems - IVS & Sempre together form a single division at the forefront of Smart Manufacturing. From cutting‑edge vision inspection to world‑class measurement and data‑driven process control, we offer a complete ecosystem of solutions for blue‑chip customers across the globe.
The Role The role of Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support for product range Metrology Direct supply. To be a team player and show initiative planning out day to day workload.
Key Responsibilities
* Provide on‑site Service, Calibration, installation and commissioning of equipment
* Perform hands‑on on‑site troubleshooting, service and repairs.
* Perform in‑house calibrations and repairs when necessary.
* Provide high level support to external customers at their location.
* Provide on‑site training to customers.
* Interface with cross functional work teams such as applications, customer support/services/sales and marketing.
* Develop and create service documentation when needed.
* Create and maintain service information within the Metrology Direct CRM.
* Timely and professionally handle field service calls and issues arising from the field service visits.
* Timely complete and submit all require maintenance reports and calibration certificates.
Accountability
* Be a supportive and approachable member of the customer service team promoting openness and honesty.
* To operate within the overall policy of the organisation and to keep within its written rules set out in the company handbook.
* Responds to broad guidelines set down by the Service Team Leader.
* Collective responsibility for Customer Service under the direction of the Service Team Leader.
Required Skills, Knowledge and Expertise
* HNC/HND or higher in Mechanical Engineering or similar.
* Working knowledge and ability to test and troubleshoot electrical circuits.
* Experience in the service and calibration of measuring equipment. Ideally CMM’s, Shadow graphs, height gauges and vision systems.
* Highly motivated to deliver the best possible service to customers.
* Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks
* Strong verbal and written communicator to report into management level.
* Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately.
* Working knowledge of MS office products.
* Knowledge of PC architecture, hardware and software.
* Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home.
* Full valid passport with no travel restrictions.
* Full valid UK driving license.
Benefits
* Company Pension
* 25 days Annual Leave + Bank Holidays
* Life Cover
* Private Medical with Optical / Dental Insurance
* Cycle to work scheme
* Free On‑site Parking
Why Join Us?
You’ll be joining a dynamic, high‑growth organisation with innovation at its core. Based across our sites at the Harwell Science and Innovation Campus near Oxford and Barnwood in Gloucester, you will be in the heart of a thriving technology hub where collaboration, creativity, and breakthroughs happen every day.
Whether your passion lies in machine vision, automation, measurement, advanced manufacturing, or artificial intelligence, here you’ll find the opportunity to shape the factories of the future.
Be part of a team where your ideas can transform industries. Together, we’re not just keeping pace with technological change—we’re driving it.
Join us and build a smarter, more innovative tomorrow.
#J-18808-Ljbffr