The Sales Associate is responsible for assisting customers with their shopping needs and providing them with an exceptional shopping experience. Sales Associates must have knowledge about Veronica Beard merchandise, understand current fashion trends and convey the brand and style. This role is based in our Harvey Nichols concession, opening next month!
Responsibilities:
SALES GENERATION:
* Assists the customer by wardrobing and selling merchandise that effectively meets and exceeds his/her need
* Greets and offers all customers exceptional service
* Reacts and follows through to customers’ needs
* Achieves selling standards and goals on a consistent basis
* Provided merchandise information and current fashion tips to increase sales and customer satisfaction
* Represents the fashion and style of Veronica Beard
* Utilizes the Client Program and book to develop and build a client base that generates dollars on a consistent basis
MERCHANDISING/HOUSEKEEPING:
* Maintains displays, fills in merchandise on sales floor, and assists in floor-set execution
* Returns merchandise from fitting room to selling floor
* Assists in maintaining cleanliness of store and backroom
* Process merchandise shipments, as needed
* Replenishes merchandise on a daily basis to ensure all merchandise are represented on the sales floor at all times
MISCELLANEOUS:
* Understands and follows all company policies and procedures
* Adheres to company guidelines of dependability, including attendance and requirements
* Attends Store Meetings
* Performs other duties as assigned by store management
OTHER SKILLS and ABILITIES:
* Strong verbal and communication skills.
* Strong observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
* Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
PHYSICAL DEMANDS:
* Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
* Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds
* Reaching above or below shoulder level
FASHION/STYLING:
* Represents the fashion and style of Veronica Beard
* Knowledge of current fashion trends and styles
* Comfortable with being on camera for social media purposes (both stills and video)
WORK ENVIRONMENT:
* Maintains a friendly, positive and professional behavior/conduct at all times
* Participate in a work climate that inspires mutual trust, respect and teamwork to achieve goals
Requirements:
* Minimum of 1 year retail service and selling experience
* Ability to work flexible schedule including nights and weekends
* Basic math skills for purchase, payment transactions and bank deposits
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.