The CompanyJoin a global leader in financial data and technology, supporting the professionals and institutions that power global markets. The business connects decision-makers to fast, secure, real-time information through advanced software and hardware solutions used across capital markets, asset management and financial services.This is a truly international organisation with a collaborative culture — where curiosity, diversity and learning are prioritised.The Role: Graduate Customer Support SpecialistIf you are passionate about finance and technology — and love the challenge of helping users solve problems in high-pressure environments — this role offers a fast-track start to a rewarding career.Key CriteriaTo be considered, candidates must:✓ Be graduating or graduated within the last 2 years✓ Be fluent in German + English✓ Have the right to work (or be eligible under New Entrant sponsorship)✓ Show interest in fintech and financial markets✓ Demonstrate strong customer-service communication skills✓ Be able to start from January 2026 onwardsYou will:Provide front-line support to financial clients (phone + IM)Troubleshoot software and hardware queries with accuracy and speedSupport installation, configuration and user onboardingBuild knowledge across multiple asset classes and market workflowsProtect user access and ensure data securityTrain clients on functionality and help maximise product valueYou’ll work within a multilingual team supporting users across global markets, including senior executives.Training & Career DevelopmentAll graduates receive an 8-week structured training programme covering:Financial market fundamentalsProduct functionality and user toolsClient communication skillsTechnical troubleshooting and workflow supportFrom there, you’ll develop through:Mentoring and on-the-job coachingExposure to major clients and real-world casesOpportunities to progress into Analytics, Sales, Data, Compliance, Engineering, or Advanced IT rolesThis programme sets you up for long-term progression within a world-class organisation.Eligibility & RequirementsYou must have:Bachelor’s degree (any discipline) or equivalent experienceFluency in German and English — written and verbalStrong interest in financial markets and/or technologyProblem-solving mindset with confidence under pressureExcellent communication skills with customer-service experience or aptitudeAbility to learn new systems quickly and retain complex informationFull-time availability from early 2026Willingness to work occasional weekends or bank holidays (time off in lieu)Visa Sponsorship:Available under UK Skilled Worker New Entrant criteria (subject to individual case review)DesirablePrior customer-facing experience in any industryAwareness of data privacy, security and system connectivityTeam player with strong organisational habits and reliabilityBenefitsCompetitive salary reviewed annuallyComprehensive benefits package including healthcare and pensionBonuses based on performance and contributionLong-term development and internal mobilityInclusive culture and global network of colleagues