Front of House / Receptionist – Private Healthcare Clinic
Location: Balham / Clapham
Salary: from£24,000 per year (DOE) + bonus scheme
Contract: Permanent, Full Time / Part Time & weekend hours available (with potential for more)
Start date: March 2026
About Us
MyHealthcare Clinic is an award-winning, fast-growing healthcare group providing private GP, dental, and specialist services – all under one roof. We are passionate about delivering exceptional clinical care alongside a 5-star customer experience.
The Role
We are seeking well-presented, enthusiastic, and customer-focused Front of House team members to join our friendly clinics. This is an excellent opportunity to build your career in a dynamic and supportive healthcare company.
As the first point of contact for patients, you will ensure every visitor receives a warm welcome and outstanding service, while also promoting our treatments, products, and membership plans.
Key Responsibilities
* Provide a professional and friendly welcome to all patients and visitors
* Act as the first point of contact for enquiries (in person, phone, email)
* Promote and explain treatments, memberships, and products
* Support patients with dental treatment coordination and service information
* Maintain accurate records and complete administrative tasks (data entry, filing, scanning, mail)
* Keep the reception area clean, organised, and presentable
* Contribute positively to the wider clinic team and patient journey
About You
* Previous customer service experience (healthcare not required – retail, hospitality or other industries welcome)
* Confident, approachable, and well-presented
* Excellent communication skills in English (additional languages are a bonus)
* Strong organisational and time-management skills with attention to detail
* Comfortable using IT systems and MS Office (Word & Excel) – training provided on in-house systems
* Flexible, proactive, and eager to learn in a growing business
* A true team player with a positive "can-do" attitude
Desirable (but not essential)
* Experience in a supervisory or managerial role (e.g., Reception Manager, Clinic Manager) – opportunities available for senior applicants
What We Offer
* Competitive salary: £24,000 per year
* Bonus scheme & performance incentives
* Employee discounts on services
* Ongoing training and career development opportunities
* A supportive, friendly working environment
Schedule
* Part-time and weekend shifts available (with potential weekday hours)
* Typical shift: 8-10 hours
* Overtime opportunities
How to Apply:
If you are passionate about customer service and excited to be part of a forward-thinking healthcare business, we'd love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience.
Work Location: In person (Balham / Clapham Junction, London)
Expected Start Date: March 2026
Job Type: Full-time
Pay: From £24,000.00 per year
Benefits:
* Employee discount
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical Receptionist: 1 year (required)
Work Location: In person