Overview
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team. If you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, this is the job for you.
Responsibilities
* Be the first point of contact when checking in late arrivals and walk-ins
* Ensure a warm, friendly and genuine welcome
* Provide varied duties that may include cleaning tasks within the front of house, external and breakfast areas, and setting up the meeting room(s) and breakfast for the next day
* Ensure guest and business safety and security remains a top priority at all times
* In the event of a fire, evacuate all guests and team from the business safely and quickly
* Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay
Qualifications & Skills
* Passionate about guest care
* A can-do attitude
* Professionalism under pressure
* Great eye for detail
* Enjoys and wants to be an active member of a team
* Excellent verbal communication
* Understanding of what excellent guest service looks like
* Disability Confident
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Benefits
* Flexible shifts - to fit around other important things in life
* Discounts: 33% across all our brands (e.g., Miller & Carter, Toby Carvery, All Bar One)
* Wagestream – financial toolkit to manage finances and access earned pay when you need it
* Team socials – work hard, play hard
* Pension
* 28 days paid holiday
* High-street shopping discounts
* Free shares
* Free employee helpline for support
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