As Head of Operations, you will oversee the day-to-day performance of the Operations Department, managing engineers, coordinators and key stakeholders to ensure high-quality service delivery. You will act as a senior representative of the business, working closely with clients, suppliers and internal teams while reporting directly to the Managing Director.
Key Responsibilities
* Lead, schedule and direct engineering teams to meet service demand and customer expectations
* Recruit, train, manage and develop operations coordinators and team members
* Oversee quality standards, productivity and continuous improvement across operations
* Conduct performance reviews, appraisals and set improvement objectives
* Establish and maintain training programmes aligned with procedures and safety standards
* Communicate daily with mechanical, electrical and air conditioning teams to ensure effective resource planning
* Review work orders, invoices, time reports and labour usage to ensure accuracy and cash flow efficiency
* Liaise with suppliers regarding warranties, product issues and material availability
* Ensure parts and materials are ordered and available to meet project deadlines
* Attend senior management meetings and contribute to company-wide objectives
* Ensure all departmental policies, procedures and compliance standards are followed
This is a senior leadership role with responsibility for operational delivery, team performance, customer satisfaction and financial efficiency. You will be an experienced operational leader with a strong background in building services or engineering environments. You are commercially aware, highly organised and comfortable operating in a fast‑paced, customer‑focused setting.
Essential Requirements
* Minimum 5 years’ management experience (or equivalent combination of education and experience)
* Post‑secondary education in a trade, technical or related discipline
* Working knowledge of plumbing and electrical systems
* Strong leadership and people‑management skills
* Excellent communication, customer service and conflict‑management abilities
* High level of organisation with strong attention to detail
* Confident using MS Word, Excel, Outlook and general business systems
* Proactive mindset with a commitment to continuous improvement
* Professional appearance and ability to lead by example
* Valid driving licence with a clean record
* Flexibility to work non‑standard hours when required
* Ability to perform under pressure and manage competing priorities
* Senior leadership role with real influence over operations and performance
* Opportunity to shape and develop a high‑performing operations function
* Competitive salary package (dependent on experience)
* Long‑term career progression within a stable and growing organisation
Confidential applications are welcomed. Shortlisted candidates will receive further details at interview stage.
If you would like to know more, get in touch with Harry Severn at ARC.
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