Responsible To:
Profit and Asset Protection Manager
Department:
Profit and Asset Protection
Location:
Kingsway Distribution Centre
Hours:
Monday – Friday 40 hours per week
Salary & Benefits:
Competitive/Staff shop/discount
Reception Responsibilities:
* Manage front of house security/reception area answering calls, emails and enquries
* Welcome visitors, contractors, and staff to the site in a courteous manner
* Make sure the reception and waiting area remains clean, organised and professional
* Manage visitors and contractors against booking system, making sure identification is checked, they sign in and appropriate access is provided
* Ensure strict controls of vehicles permitted to enter the site, correctly logged and parking in authorised spaces
* Control and issue keys and access cards in line with site policies and procedures
Security Responsibilities:
* Monitor access control, CCTV and security systems to prevent unauthorised access to the site
* Control entry and exit to the site in line with company policies and procedures
* Conduct identification and authorisation checks for staff, visitors and contractors
* Respond appropriately to security incidents, emergencies and fire alarms
* Escalate incidents and concerns to the duty Security Supervisor
* Maintain accurate incident logs, handovers and security records
* Maintain strict confidentiality of sensitive information and company data
* Review CCTV evidence as necessary to complete site audits as direct by the DC Profit & Asset Protection Manager
* Provide operational support to the wider security team across the site when required
* Assist with gatehouse duties, patrols, search procedures, access control during periods of increased operational demand
* Complete any ad-hoc tasks as directed by the DC Profit & Asset Protection Manager
Skills/Experience/Knowledge needed:
* Previous experience in a reception, customer service or security role
* Professional and confident telephone manner
* Strong communication skills, both oral and written
* Strong knowledge of Microsoft packages, including Excel and Outlook
* Strong attention to detail and ability to follow procedures
* Willingness to form strong relationships within a team is key
* Full training provided