Customer Service Advisor - Part-time Evenings
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission.
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Working Hours:
* Monday to Friday: 16:45-21:00
* Saturday & Sunday: OFF
Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or skills built over years of relationship-building. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.
Join our Billing Team in Merthyr and make a difference by speaking with customers over the phone, listening to their needs, and working together to find the best outcomes.
This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting hourly rate of £12.82, plus incentives and bonuses
* Discounts on EE & BT products, saving hundreds of pounds annually
* Access to online GP service 24/7 for you and your immediate family
* Market-leading paid carer’s leave, up to 2 weeks
* Family leave: 18 weeks full pay and 8 weeks half pay in the first year
* Support for career development
* Volunteering days to give back to your community
* Optional private healthcare and dental cover
We offer a supportive team culture, tailored training, and opportunities to build a lasting career. Why wait?
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