Annual wage £13,312.00 Working week 40 hours per week. days and shifts tbc. Total hours per week: 40.00 Expected duration 15 Months Possible start date 01 Jul 2024 Date posted 15 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000244525 Positions 1 available What you will do in your working day The role will require the apprentice to make and receive contact with a range of our customers to manage credit accounts as well as resolve customer issues relating to invoices and payments You will be: Opening and responding to emails into credit control Reviewing and maintaining our sales ledger The primary contact for calls Posting bank payments daily Distributing sales invoices Reconciling payments, invoices & credit notes Taking card payments over the phone Managing key accounts Sending out statements and chasing letters Monitoring and insuring credit limits Processing refunds Reviewing credit account applications Building and maintaining relationships with existing and new customers, ensuring exceptional customer service is always provided Daily resolution of ad-hoc tasks/requests to support the finance department The training you will be getting Credit Controller and Collector Apprenticeship Level 2 This credit controller and collector apprenticeship is designed to develop the core knowledge, skills and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role. It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships. Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work-based experience. Training and training location to be confirmed. What to expect at the end of your apprenticeship Opportunity to move onto Level 3 with Cosy once passing the Level 2 CICM apprenticeship as well as the potential to take on a permanent role with the business. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Administrative skills, Number skills, Analytical skills, Logical, Strong Phone Communication Qualifications GCSE or equivalent Maths (Grade 9/A - 4/C) Essential GCSE or equivalent English (Grade 9/A - 4/C) Essential Things to consider 20 Days Holiday Paid Bank holidays. Up to three days a year paid volunteering/charity days. Car park for drivers available. Nearest Train/Bus station (Tutbury/Hatton) is 30 minute walk to the site. Birthday off paid. BUPA cash plan. Pension Plan