Job Details
NHS AfC: Band 4
Main area: CAT 6
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday 08:00-16:00 or 09:00-17:00)
Job ref: 193-7811630UCGB4-PPC
Site: Royal Berkshire Hospital
Town: Reading
Salary: £27,485 - £30,162 N/A
Salary period: Yearly
Closing: 08/03/2026 23:59
About the Trust
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community."
We are C ompassionate in our thoughts, words and actions
We are A spirational and have a true desire to be dynamic and to innovate
We are R esourceful and responsible in the way we work and live
We are E xcellent in our development, fairness and sharing best practice
Job Overview
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi‑disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the Assistant Patient Pathway team.
Detailed Job Description and Main Responsibilities
Outpatient Pathway
* Process and log all referrals, including paper and ESR, in line with Trust Access & Administration Process Policy and specialty SOPs.
* Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
* Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
* Co‑ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
* Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant ("cashing-up"). This will need to be done for those for offsite clinics.
* Complete clinic cancellation forms and process according to SOPs.
* Reschedule outpatient clinics as requested – to be done in line with waiting time targets.
* Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs.
* Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.
* Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co‑ordinators to ensure patients are handed over appropriately.
Pathway Tracking
* To use the 18‑Week Referral to Treatment (RTT) to manage all outpatient and elective patient journeys.
* Lead on the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust.
* To be responsible for identifying and escalation any issues to the Patient Pathway Manager which compromises delivery of the 18‑Week RTT pathway, e.g. lack of capacity either in outpatients or theatres.
* Ensure inter‑provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
* Liaise with internal and external colleagues to share patient pathway and diagnostic information.
* Manage and monitor outpatient and theatre scheduling making best use of capacity.
* Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
* Proactively manage the pathway to avoid breaches and take steps to resolve any issues
Communications/Customer Service
General Administrative
Health Records – Security & Management
Education and Training/Self‑Development
Person Specification
Essential criteria
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
* Experience of using full range of IT systems including accurate data entry, typing and checking skills
* Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Desirable criteria
* Understanding of patient priorities and performance targets related to appointments and waiting times
Staff Benefits
* Flexible working opportunities and a strong emphasis on your work, life balance
* Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
* NHS pension scheme
* Employee Assistance Programme
* Money Advice Service
* Generous maternity, paternity and adoption leave for eligible staff
* On‑site nursery (based at RBH)
* Full educational library services
* Cycle to work scheme, lockable storage for cycles
* Bus to work scheme
* Excellent rail and bus links
* A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
Application Information
We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.
By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.
Documents to Download
* Band 4 PPC (PDF, 244.1 KB)
* Staff Benefits (PDF, 139.1 KB)
* Probation Policy & Procedure (PDF, 559.4 KB)
* Leadership Behaviours Framework (PDF, 1.0 MB)
* Behaviours Framework 2022 (PDF, 2.9 MB)
Apply Online Now
Further Details / Informal Visits Contact
Name: Moshiur Rahman
Job title: Patient Pathway Manager
Email address:
Telephone number: 0118 322 8964
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