Overview
As a Pre-Litigation Manager, you’ll manage a portfolio of commercial cases, working on behalf of our clients to recover unpaid fees and resolve disputes prior to litigation. You’ll liaise with customers, assess documentation, resolve queries, and negotiate payments—often navigating complex issues while maintaining professionalism and pace.
Salary: £27,500 Per Annum, with average bonuses taking OTE to circa £55,000
Key Responsibilities
* Negotiate with customers to recover outstanding commercial fees on behalf of clients
* Resolve invoicing queries and case disputes efficiently
* Navigate customers through the PreAction process with confidence
* Maintain accurate case notes and update records using our legal case management system
* Meet and exceed daily, weekly, and monthly performance targets
* Communicate with customers in writing and by phone to achieve positive outcomes
* Collaborate with senior management and directors to progress high-value or complex cases
* Represent the business positively in all interactions
What You’ll Need
* 2+ years’ experience in credit control, debt recovery, or commercial collections
* Strong analytical skills with the ability to assess complex information and take appropriate action
* Excellent organisational skills and attention to detail
* Confidence in dealing with objections, disputes, and sensitive conversations
* Proven ability to deliver exceptional customer service in a fast-paced setting
* A proactive approach to problem-solving and decision-making
* Strong communication skills—able to convey complex matters in a clear and professional manner
* Ability to work independently and manage your own caseload
* Proficiency in Microsoft Word, Excel, Outlook, and legal or case management software
Ideal Role For Those With Experience In
* Credit Control
* Collections
* Customer Service
* Commercial Disputes
What We Offer
* Competitive starting salary, with realistic bonus potential (OTE ~£55,000)
* Clear path for progression in a growing business
* Direct access to experienced management and in-house legal support
* Ongoing training and development
* Friendly, supportive working environment
About PreAction
PreAction is a rapidly growing Alternative Dispute Resolution company based in Sunderland. Since launching in 2020, we’ve built a reputation for helping clients recover lost revenue, resolve disputes, and protect their business. As demand for our services continues to rise, we’re expanding our team of Pre-Litigation Managers.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Legal
* Industries: Business Consulting and Services
Newcastle Upon Tyne, England, United Kingdom – 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom – 1 week ago
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