| No sponsorship
At Outcomes First Group, we’re reimagining work/life balance. As part of our 4-Day Working Week trial (4DWW), you’ll work fewer hours for the same pay*, in a culture recognised six years running as a ‘Great Place to Work’.
We’re the UK’s largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity.
About the Role
To provide a responsive, flexible, high quality, efficient administrative support function for the L&D Training Services team and broader L&D functions. Delivery of an exceptional customer service experience to all L&D customers
Key Responsibilities:
1. Be responsible for the upkeep of our LMS
2. Administer collaboratively L&D Operational activities and events
3. Key point of contact for course delegates
4. Prompt day to day customer liaison dealing with L&D enquiries, escalating appropriately
5. Delivering outstanding measurable customer service
6. Support the L&D Administration Manager in administering the planning and scheduling of Trainer activities to meet with the needs of the customer
7. Support the L&D Administration Manager to identify and implement Operational Best Practice strategies with an eye on Customer Success
8. Engage positively with all colleagues across OFG
9. Have an appreciation and understanding of innovative technologies in a L&D function
10. Assists L&D Operations in the generation of reports that measure the impact of training and its added value to the organisation
11. Undertake training as required to demonstrate Continued Professional Development
Experience, Skills & Qualification
Essential
12. Proven track record of planning, scheduling, and coordinating events across a range of stakeholders.
13. Conducts self professionally and understands what good customer service looks like.
14. Proven track record of attention to detail.
15. Strong capabilities with technology, including all Microsoft office applications.
16. Ability to work under pressure, with flexibility in approach and style to meet demands.
17. Track record of meeting deadlines.
18. Detailed and conscientious, taking pride in output and achievement in of quality standards.
19. Ability to work with stakeholders at all levels.
20. Self-motivated, requires minimal supervision.
21. GCSE English Language & Maths
Desirable
22. Previous experience with an LMS or similar system
23. Previous administration experience in an L&D team/function
24. Previous experience in Education
25. Minimum of 5 GCSE’s (including above)
Why Join Us?
Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales.
Our divisional brands include Acorn Education, Options Autism, Blenheim Schools, and Momenta Connect.
By joining our central teams, you’ll help shape strategy, provide expert support, and drive continuous improvement across a growing organisation renowned for quality, impact, and innovation. We value collaboration, professionalism, and creativity, offering the opportunity to influence change at scale while staying true to our core values of care, aspiration, and inclusion.
Benefits
26. Life Assurance
27. Pension scheme with flexible contribution options
28. “Your Wellbeing Matters” – mental and physical health support
29. Family Growth Support, including enhanced maternity and paternity leave
30. Flexible benefits via Vista, including discounts, Cycle to Work, Electric Car Scheme, critical illness cover, and more
We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
We are an Equal Opportunities Employer.
We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes.
All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.
**4DWW is applicable after successful completion of 6 months probation period.