Retail store manager

Flagship Retail Manager – Tiso Glasgow Buchanan Street

Lead one of Scotland's most iconic outdoor retail destinations.

An exciting opportunity has arisen to take the helm of Tiso Glasgow Buchanan Street, our flagship outdoor store located in the heart of Glasgow city centre.

For generations, this landmark location has been at the forefront of outdoor retail, helping customers discover the right equipment, clothing and expertise to support their adventures. Home to leading outdoor brands and a passionate team of colleagues, Buchanan Street is one of the highest-profile stores within the Tiso Group and plays a key role in our continued success.

We are looking for an ambitious, commercially focused and inspirational retail leader who can drive performance, develop people and deliver exceptional customer experiences in a fast-paced and dynamic environment.

About the Role

As Flagship Retail Manager, you will be responsible for the overall leadership and performance of the store, ensuring commercial objectives are achieved whilst maintaining the highest standards of customer service, operational excellence and colleague engagement.

You will lead a large and diverse team, creating a culture where colleagues feel motivated, supported and empowered to perform at their best. Through strong leadership, coaching and clear direction, you will help shape the future success of one of the most important stores in our business.

Key Responsibilities

• Lead, inspire and develop a high-performing retail team
• Drive sales, profitability and key business objectives
• Deliver an exceptional customer experience that reflects the Tiso brand
• Foster a positive and engaging team culture
• Maintain outstanding visual merchandising and store presentation standards
• Ensure operational excellence and compliance across all areas of the store
• Recruit, coach and develop colleagues to achieve their full potential
• Analyse performance and implement actions to maximise commercial opportunities
• Build strong relationships across the wider business and supplier network

What We're Looking For

We're looking for a leader who brings energy, enthusiasm and a proven ability to deliver results.

You will have:

• Previous experience managing a large retail operation or flagship environment
• Strong commercial awareness and a track record of delivering performance
• Excellent leadership and people development skills
• The ability to motivate and inspire teams to achieve ambitious goals
• Outstanding communication and organisational skills
• A customer-first mindset and passion for delivering exceptional service
• Confidence working in a fast-paced and changing retail environment
• An interest in the outdoors or experience within the outdoor retail sector would be advantageous, but not essential

Why Join Tiso?

Founded in Scotland in 1962, Tiso has grown to become one of the UK's leading outdoor retailers. We are passionate about helping people enjoy the outdoors and take pride in providing expert advice, premium products and exceptional customer experiences.

This is a rare opportunity to lead one of Scotland's best-known outdoor stores, influence its future direction and play a significant role in the ongoing success of the Tiso Group.

What You'll Receive

We believe in rewarding our colleagues for their hard work and commitment. Our benefits package includes:

Competitive Salary

40% colleague discount plus access to supplier Pro Deals

• Company pension scheme
• Health Shield cashback healthcare scheme
• Birthday Holiday
• Long Service Holiday entitlement (up to 7 years)
• Refer a Friend scheme
• Gym discount
• Extensive training and development opportunities
• Career progression opportunities within the Tiso Group

If you're ready to take ownership of a flagship retail destination and lead a passionate team to continued success, we'd love to hear from you.

Please send your CV and covering letter to recruitment@tiso.co.uk