Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford. Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture.
Customer Support Coordinator
Telford – Office based
* Full time, permanent, 37.5 hours per week (Monday – Friday)
* £24,000 - £26,000 per annum DOE
Please Note: Applicants must be authorised to work in the UK
Enconvo is a leading provider of business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive.
What you'll be doing
Customer support & service:
* Act as the first point of contact for customer support queries
* Handle billing queries, service changes, faults and complaints
* Deliver professional, responsive B2B customer service
Problem-solving & coordination:
* Provide first-line technical support and resolve common issues
* Liaise with internal teams and third-party suppliers
* Take ownership of issues through to resolution
Customer experience & growth:
1. Maintain accurate customer records and account information
2. Proactively engage with customers to understand their needs
3. Identify opportunities...