About the Role:
We are seeking a dedicated and organised Care Coordinator to join our domiciliary care team. You will play a vital role in ensuring the smooth and effective delivery of high-quality home care services. The ideal candidate will have a passion for supporting vulnerable adults and the ability to manage care schedules, communicate effectively with carers and service users, and uphold compliance with CQC standards.
Key Responsibilities:
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Coordinate daily care visits for clients, ensuring rota coverage and continuity of care.
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Liaise with care workers, service users, families, and external agencies to maintain high standards of service.
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Ensure care plans and risk assessments are accurate, up-to-date, and regularly reviewed.
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Respond promptly to any issues or changes in care needs, including emergency cover arrangements.
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Support recruitment, onboarding, and training of new care staff as required.
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Participate in the on-call rota, providing out-of-hours support as needed.
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Ensure compliance with CQC regulations and company policies.
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Maintain accurate records using care management systems.
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Conduct spot checks, supervisions, and quality assurance visits in the community.
Requirements:
Essential:
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Previous experience in a care coordination or domiciliary care role.
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Excellent communication and organisational skills.
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Strong understanding of scheduling and rostering systems.
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Ability to work under pressure and meet deadlines.
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Full UK driving licence and access to a vehicle.
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Good working knowledge of CQC regulations and safeguarding procedures.
Desirable:
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NVQ Level 3 in Health & Social Care (or working towards).
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Experience with electronic care management software (e.g., PeoplePlanner, CarePlanner, PASS).
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Local area knowledge is an advantage.
What We Offer:
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£29,000 annual salary
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Ongoing training and career development opportunities
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Supportive team environment
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Mileage allowance (if applicable)
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Company pension scheme
Working Hours:
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Monday to Friday, 9am – 5pm
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Flexibility required for on-call rota and occasional out-of-hours duties