Our aim is to improve the lives of our customers by ensuring their homes are safe, comfortable, and well-maintained. We are looking for an exceptional, customer service focussed Senior Surveyor to join our team with the ability to manage complex repairs, disrepair claims, and damp & mould issues.
Why This Role is Perfect for You
* Lead with Impact: As Senior Surveyor, you will manage a team of surveyors, driving performance, mentoring, and sharing your expertise to deliver exceptional service.
* Handle Complex Cases: Lead on complex repairs, disrepair claims, and damp & mould issues, from the initial report through to final resolution.
* Make a Difference: Work with a housing association that’s committed to improving customer satisfaction, ensuring that vulnerable tenants have their repair needs managed professionally and efficiently.
* Career Growth: This role provides an opportunity for growth, with ongoing development and training, as well as the chance to take the lead on high-profile cases.
What You’ll Be Doing
* Leading and managing a team of surveyors, overseeing the assessment and delivery of repairs.
* Handling complex and high-priority repairs, including damp & mould issues and disrepair claims, ensuring they are resolved efficiently and professionally.
* Providing expert advice and guidance throughout the repair process, from initial reports to final resolution.
* Supporting your team’s development through mentoring and performance reviews, ensuring top-tier service delivery.
* Collaborate with contractors, consultants, and legal teams to resolve claims and building defects.
What We’re Looking For
* Ideally RICS Chartered Surveyor (or equivalent) with extensive experience in responsive repairs and building pathology.
* Proven leadership and team management experience – you’ll be leading a team to achieve operational excellence.
* A comprehensive understanding of damp & mould issues, disrepair claims, and building defects.
* The ability to handle challenging cases and provide expert solutions.
* Strong communication skills and the ability to interact confidently with both customers, inhouse delivery team and contractors.
* Experience using CRM, Housing Management and Contractor (desirable).
INDHIGH