Overview
Library Services Assistant
Fixed Term Contract/Secondment
Grade 2 - £24,796 - £26,824
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 10.67 hours per week
Fantastic opportunity to work as part of the Library of Birmingham's LoB Express Team delivering a first class, customer focussed service in a busy and demanding public library environment.
You will work as part of the Library of Birmingham's LoB Express Team in the main reception.
Weekday working which could be 9-11am, 7-9pm or 5-9pm. It can be a mixture of working some mornings and evenings. Monday 6.30pm-9pm Wednesday 9-11am Thurs 9-11am Friday 5-9pm but may vary according to business need.
Responsibilities
* Provide essential service outside of Library core hours, delivering a range of library services to the public.
* Deal with face to face customer enquiries and access customer accounts.
* Meet & Greet, join new members, direct customers to self-service facilities (printers, kiosks for computer bookings) for borrowing and returning books.
* Cash handling and use of card payment machine.
* Carry out Stock Flow, including emptying book bins, sorting books and fetching reservations for customers.
* Liaise with partner organisations in the building, maintain Health & Safety awareness, and cooperate with Security staff during evacuations.
* Participate in training provided for all tasks.
Qualifications and How to Apply
* Please upload an up-to-date CV and Personal Statement via the attachments part of your application.
* The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. The Personal Statement should be no more than 1500 words.
* We cannot consider any applications without a CV and Personal Statement attached.
Additional Information
* Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all staff.
* Applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.
* We support internal mobility and development; please inform us of any reasonable adjustments, accessibility needs, or ways we can support your application.
* For informal enquiries contact resourcing@birmingham.gov.uk
* We welcome applications from people with caring responsibilities; flexible working options will be considered.
* A Disclosure and Barring Service (DBS) check will be undertaken.
* Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
* Job Description and Person Specification are provided (no external links included).
* We strive to advertise all roles for a minimum of two weeks. Vacancies may close earlier due to high application volumes; apply promptly to be considered.
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