Full time - 36 hours
Permanent Role
You will work as part of a 24/7 shift rota in the CCTV Control Room.
This includes:
1. the monitoring of screens for the prevention and detection of crime;
2. supporting the police through the use of a police radio;
3. supporting Council staff and businesses through radio systems and answering and responding to out of hours emergency calls on behalf of the Council.
You will provide a pro-active on street surveillance service using the control room technology to do all that is reasonable to prevent crime and disorder and anti-social behaviour occurring in the Borough. Communicating tasking requests to front line officers and, in particular, AEOs, in response to external and internal calls ensuring that all calls and subsequent tasking is recorded on CRM.
You will be required to assist in the review of CCTV digital material and to issue copy disc’s and statements for use in Court and to act as Disclosure Officer.
You will possess good communication and customer service skills to handle difficult telephone calls and be able to manage and deal with sensitive, complex and difficult callers.
SHIFT ROTA TO BE APPLIED - The team work on a rota, that covers 365 days a year, which individuals are expected to work on a rolling shift pattern, earlies, lates and night shift including weekends and bank holidays.