Location Worthing Job type: Permanent Full Time Job ref: 009507 Our team is expanding! 12 month FTC role available. The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction. What You'll Be Doing Process all types of local and international orders, returns and credits accurately and within agreed timescales Proactive communication via phone, email and face to face in a helpful and professional manner with customer and field staff throughout the order processing stages Communicate positively and effectively within the team and with all your stakeholder groups internally and externally Capture analysis of feedback and complaints, other analyses as required Update and maintain SOP when necessary Provide MI Update and maintain customer contract pricing in ERP Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed Ensure CI to process and systems Support cross training of other team members What Experience Do You Need Proven track record in a Customer Service role (desirable) Knowledge of ERP system (desirable) Able to work on own initiative Ability to work to tight deadlines with accuracy and detail Intermediate and Advanced Excel skills Able to communicate verbally and in writing in English Proactive customer focus approach Strong interpersonal skills and relationship builder Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company Good problem-solving skills and logical approach What We Can Offer You Private healthcare Wellbeing allowance Annual programme of fun events On site restaurant Enhanced maternity & paternity leave On site parking