Job summary
To support the Management Team in the effective administration and management of the practice. The PA to the Management Team will work under the direction of the practice manager, striving to enhance a number of key systems in both clinical and administrative areas.
The PA will also champion quality and improvement programmes, confidentiality, collaborative working, service delivery, learning and development, promoting a positive working environment.
Main duties of the job
To provide comprehensive support to the Practice Management team in the efficient administration and overall management of the practice. The Practice Management Support Team member will work under the guidance of the Practice Management team, assisting in the coordination, monitoring, and enhancement of key operational systems across both clinical and administrative functions. This role will actively contribute to the continuous improvement of practice processes, championing quality initiatives, service delivery standards, and compliance with confidentiality and data protection requirements. The Practice Management Support Team member will foster collaborative working relationships across the practice, support learning and development opportunities, and promote a positive and professional working environment for all staff.
About us
At Vale Medical Group our mission is to provide high-quality, compassionate, and patient-centred healthcare to our community. We are committed to:
Delivering comprehensive medical care that meets the unique needs of each patient.
Promoting health and well‐being through preventive care and education.
Ensuring a welcoming and respectful environment for all patients and staff.
Continuously improving our services through innovation and collaboration.
Upholding the highest standards of medical ethics and professionalism.
We strive to be a trusted partner in our patients' health journeys, supporting them in achieving their best possible health outcomes
Details
Date posted
19 February 2026
Pay scheme
Other
Salary
£12.21 to £14.50 an hour
Contract
Permanent
Working pattern
Part‑time
Reference number
A5214-26-0000
Job locations
Long Clawson Medical Practice
The Sands
Long Clawson
Melton Mowbray
Leicestershire
LE14 4PA
The Stackyard Surgery
1 The Stackyard
Croxton Kerrial
Grantham
Lincolnshire
NG321QS
Job description & responsibilities
The following are the core responsibilities of the Practice Management Support Officer. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Support the Practice Management team as required with projects, systems and procedures
b. Undertake tasks as directed by the Practice Management team in areas of change management and continuous improvement
c. Provide key performance information as requested
d. Support the Practice Management team in monitoring compliance with health and safety legislation, providing leadership and direction for staff
e. Provide administrative support for compliance registers e.g. DBS checks etc
f. Coordinate the practice diary, ensuring meetings are scheduled appropriately
g. Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for meetings
h. Draft the practice newsletter on a monthly basis
i. Arrange, support and attend quarterly PPG meetings, including preparing agendas and producing minutes, with meetings taking place in the evening.
j. Support the Practice Management team in the maintenance of the practice.
k. Support all clinical staff with general administrative tasks as requested
l. Act as point of contact for NHS E, ICB, community services, suppliers and other external stakeholders in the absence of the Practice Management team.
m. Lead on administrative duties for staff recruitment and offboarding, ensuring smooth processes for joining and leaving employees.
n. Support the Practice Management team in the reviewing and updating of practice policies and procedures
o. Assist in taking initial information on patient complaints, ensuring accurate documentation and prompt escalation where required
p. Represent the practice locally as required
q. Welcome and show visitors around the practice, providing a professional and informative introduction.
r. Manage the practices alerts process, ensuring timely review and appropriate action on all notifications
s. Manage the practices generic email inbox, ensuring timely responses and effective communication.
t. Assist with invoicing and ordering duties to support efficient financial and administrative operations
Job description & responsibilities
The following are the core responsibilities of the Practice Management Support Officer. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Support the Practice Management team as required with projects, systems and procedures
b. Undertake tasks as directed by the Practice Management team in areas of change management and continuous improvement
c. Provide key performance information as requested
d. Support the Practice Management team in monitoring compliance with health and safety legislation, providing leadership and direction for staff
e. Provide administrative support for compliance registers e.g. DBS checks etc
f. Coordinate the practice diary, ensuring meetings are scheduled appropriately
g. Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for meetings
h. Draft the practice newsletter on a monthly basis
i. Arrange, support and attend quarterly PPG meetings, including preparing agendas and producing minutes, with meetings taking place in the evening.
j. Support the Practice Management team in the maintenance of the practice.
k. Support all clinical staff with general administrative tasks as requested
l. Act as point of contact for NHS E, ICB, community services, suppliers and other external stakeholders in the absence of the Practice Management team.
m. Lead on administrative duties for staff recruitment and offboarding, ensuring smooth processes for joining and leaving employees.
n. Support the Practice Management team in the reviewing and updating of practice policies and procedures
o. Assist in taking initial information on patient complaints, ensuring accurate documentation and prompt escalation where required
p. Represent the practice locally as required
q. Welcome and show visitors around the practice, providing a professional and informative introduction.
r. Manage the practices alerts process, ensuring timely review and appropriate action on all notifications
s. Manage the practices generic email inbox, ensuring timely responses and effective communication.
t. Assist with invoicing and ordering duties to support efficient financial and administrative operations
Person Specification Qualifications Essential
* A good standard of education, with an expectation of
* having both GCSE Maths and English at Grade C or
* above
Desirable
* IEAA (or equivalent) Accredited Level 3 Diploma in
* Personal Assistant Skills
Experience Essential
* Working with the general public
* Working in a healthcare setting
Desirable
* Secretarial work, including producing agendas and
* minutes for meetings
* Experience in producing invoices and use of accounts
* packages
Other Essential
* Disclosure Barring Service (DBS) check
* Access to own transport and ability to travel across
* locality on a regular basis
* Flexibility to work outside core office hours
Person Specification Qualifications Essential
* A good standard of education, with an expectation of
* having both GCSE Maths and English at Grade C or
* above
Desirable
* IEAA (or equivalent) Accredited Level 3 Diploma in
* Personal Assistant Skills
Experience Essential
* Working with the general public
* Working in a healthcare setting
Desirable
* Secretarial work, including producing agendas and
* minutes for meetings
* Experience in producing invoices and use of accounts
* packages
Other Essential
* Disclosure Barring Service (DBS) checkAccess to own transport and ability to travel across
* locality on a regular basis
* Flexibility to work outside core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Vale Medical Group
Long Clawson Medical Practice
The Sands
Long Clawson
Melton Mowbray
Leicestershire
LE14 4PA
Employer's website
https://www.valemedicalgroup.co.uk/
Employer details Employer name
Vale Medical Group
Long Clawson Medical Practice
The Sands
Long Clawson
Melton Mowbray
Leicestershire
LE14 4PA
Employer's website
https://www.valemedicalgroup.co.uk/
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