Job Title: IT Support Technician
Location: Norwich (Hybrid Working)
Salary: £25,000 per annum
Cooper Lomaz is working with a growing organisation in Norwich to recruit an IT Support Technician. This is a fantastic opportunity for someone looking to progress their career by moving from general IT support into a more software- and application-focused support environment.
Role Overview:
As an IT Support Technician, you'll be a key point of contact for customers, providing high-quality support for bespoke software applications. You'll work closely with clients to resolve technical issues, track faults using a ticketing system, and ensure all support queries are handled efficiently and professionally.
Key Responsibilities:
* Provide front-line support for business-critical and bespoke software applications
* Log, manage, and track incidents and requests via the ticketing system
* Deliver outstanding customer service, ensuring issues are resolved in a timely and professional manner
* Work collaboratively with internal teams to escalate and resolve complex issues
* Support Office 365 and associated desktop applications
* Assist in maintaining internal documentation and user guides
Skills & Experience:
* Excellent customer service and communication skills
* Proven experience in 1st/2nd line IT support roles
* Experience supporting Office 365 and using CRM/ticketing systems
* Strong troubleshooting abilities with a proactive approach
* Ability to prioritise tasks and manage time effectively
* Strong relationship-building skills with internal and external stakeholders
Salary & Benefits:
* £25,000 per annum
* Hybrid working arrangement (Norwich-based office)
* Opportunity to grow into a software/application support specialism
* Supportive and collaborative team environment