HomeServe - Product Manager
HomeServe is recruiting an experienced Product Manager to join our Marketing & Product Team in Walsall. The ideal candidate will have excellent attention to detail, strong communication skills, and experience in insurance or a financially regulated business.
We operate in a hybrid model, primarily remote, with at least twice a week in our Walsall office. The team focuses on delivering excellent customer outcomes, value, and growth across Product, Customer Communications, Acquisition & Growth, and Digital Delivery.
The Product department manages the performance and development of existing and future products to drive value and ensure excellent customer outcomes. The team is divided into Product Management & Governance, Product Implementation, Proposition Management, and Product & Service Communication.
Your responsibilities will include supporting the development and management of products, collaborating across teams to oversee the entire product lifecycle, and ensuring products meet customer needs, market trends, and regulatory requirements. Key duties include:
1. Reviewing product performance proactively
2. Implementing innovations and changes
3. Managing product amendments based on insights
4. Improving customer experience initiatives
Additional responsibilities:
* Managing existing products to meet performance and governance standards
* Supporting good outcomes for all customers, including vulnerable groups
* Supporting product development, change, and implementation
* Designing new products with customer and channel considerations
* Ensuring product changes enhance the customer journey and outcomes
* Leading initiatives to deliver product strategy, performance, and growth
* Monitoring thematic reviews and outcome testing to meet customer expectations
* Reducing complexity and improving outcomes
* Supporting sales, digital, marketing, and retention teams with product knowledge
* Collaborating with HCM and Network to align product design and delivery
* Ensuring compliance with FCA guidelines and regulations
Candidate requirements include:
* Experience in marketing or product roles within financial services
* Experience in delivering projects and initiatives
* Strong stakeholder management skills
* Proven ability to analyze complex data and produce reports for senior management
* Excellent organizational and prioritization skills
This position is not specified with a closing date, indicating it is actively available.
#J-18808-Ljbffr