Payroll Support Specialist Sheffield | Full-time, Permanent | Hybrid (3 days in the office, 2 days WFH) We're on a mission to support schools and teachers with innovative, reliable solutions – and we’re looking for a skilled Payroll Support Specialist to join our Customer Operations team in Sheffield. If you're a payroll pro who thrives on solving problems, delivering exceptional customer service, and wants to make an impact in education – this could be the role for you. What You’ll Be Doing As part of our dynamic payroll support team, you’ll: ✅ Respond to payroll queries across multiple channels with professionalism and accuracy ✅ Handle complex queries related to tax, pensions, NI, statutory leave, and deductions ✅ Support year-end processes (P60s, P11Ds), and validate Year-To-Date data ✅ Be a go-to technical expert on payroll and statutory requirements in the education sector ✅ Collaborate with internal teams and external partners to deliver seamless support ✅ Coach colleagues and contribute to continuous improvement in service delivery ✅ Drive excellence in customer experience, aligned with KPIs and payroll compliance What You’ll Need to Succeed: 3 years’ payroll experience (education sector a bonus!) Preferably a professional payroll qualification (CIPP or equivalent) Solid understanding of statutory deductions and payroll legislation Confident communicator and natural problem-solver Skilled in handling software systems and data validation Calm under pressure, helpful, and ready to go the extra mile GCSEs AC in Maths and English A-levels preferred What You’ll Get in Return: 25 days annual leave (rising to 30!) 5% pension after probation Modern, central Sheffield office with hybrid flexibility Cycle to Work Scheme ♀️ Employee Assistance Programme (EAP) ️ Free eye care Life Assurance Monthly Tes Socials ️ Discounted city centre parking Access to a full suite of lifestyle and wellbeing perks via My Benefits World Why Tes? At Tes, we don’t just serve the education sector, we champion it. Our team is united by a shared purpose and empowered by cutting-edge tools and a supportive culture. Ready to support the people who support our schools? Apply now and help us power the future of education.