Onboarding Account Manager
Hinckley HQ - 5 Days Onsite
£24,000 - £26,000
Do you thrive in a fast-paced environment where no two days are the same?
We're on the hunt for a Client Engagement & Onboarding Specialist!
In this role, you'll be the friendly first point of contact for our new clients - welcoming them onboard, guiding them through their initial setup, and making sure they get the very best out of our services from day one!
Day to Day
* Proactively contact new clients to schedule onboarding calls and ensure a smooth start
* Deliver engaging walkthroughs of our consultancy systems and tools
* Act as the go-to support during a client's first 30 days, keeping accurate records of every interaction
* Spot disengaged users and offer tailored training to re-engage them
* Take ownership of any service issues, ensuring prompt and professional resolution
* Host online demonstrations and webinars to showcase our consultancy solutions
* Hit and exceed personal KPIs while contributing to team success
* Always champion exceptional client experience to boost satisfaction and retention
YOU?
* Previous customer service experience (telephone-based preferred)
* A confident communicator who can adapt to different client needs and levels of technical know-how
* Excellent listening and problem-solving skills
* Ability to work under pressure in a fast-moving environment
* A proactive, adaptable mindset with a passion for client success
* Strong organisational skills and accountability for your own product knowledge
At our consultancy group, client relationships are at the heart of what we do. This is your chance to make a real impact on engagement and retention, while developing your career in a supportive, growth-focused environment. You'll be part of a team that values innovation, collaboration, and putting the client first-every single time.
If you're energetic, client-focused and ready to hit the ground running, we'd love to have you on board!
(phone number removed)CCR
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