Overview
Our client is a growing company within the service sector and is recruiting for new members of staff to join their Inbound Sales team, working from their office in Andover.
The company is a group of companies that specialises in providing essential services. They have seen rapid growth and now employ nearly 300 staff and growing. Within the inbound team you will be dealing with customers, giving advice and selling their services. This is not a cold calling role and you will receive inbound calls and requests from interested customers.
Responsibilities
* To answer inbound sales calls from customers who have enquired through various marketing channels with the objective of answering queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
* To act as a Brand Ambassador for the Company, ensuring that all activity reflects the company positively and delivers exemplary customer service.
Key Skills Required
* Communication – Professional telephone manner with proven experience in dealing with customers, including vulnerable customers; excellent listening and communication skills to answer questions and provide outstanding customer care.
* Productivity – Results driven with the ability to work towards KPIs on production, quality and customer service.
* Accuracy – Ability to record information accurately and follow processes compliantly.
* IT Skills – Computer literacy and knowledge of MS Office.
* Customer Champion – Ensure a positive customer experience.
Personal Capabilities
* Proven track record of strong telephone sales experience (preferred minimum 1 year).
* Success in a target-driven environment and ability to work with potentially vulnerable customers.
* Ability to follow detailed procedures, solve problems, and identify process improvements.
* Flexible, team-focused, and able to adapt quickly to business needs; confident in overcoming objections.
Personal Attributes
* Excellent interpersonal, communication and listening skills at all levels
* Empathy, sensitivity, kindness and patience
* Resilient with a genuine desire for success and helping others
* High attention to detail and accuracy
* Friendly working environment with free on-site parking
* Benefits: Bupa Health Cash Plan and Life Assurance (upon successful probation), Employee Assistance Programme with 24/7 GP access, auto enrollment into Company Pension or SMART Pension
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Sales and Customer Service
* Industries: Retail and Business Consulting and Services
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