Overview
MCS has partnered with a global leader in the next-generation cybersecurity space. Trusted by the Fortune 100, they focus on protecting a company's greatest asset and biggest security risk: its people. With a culture built on diversity, honesty, and initiative, they provide a collaborative environment where meaningful innovation helps manage today's most significant digital threats.
The Role
We are seeking a motivated IT Support Specialist to join a global technical support team. This is a high-impact, part-time opportunity designed to provide front line support for corporate infrastructure in a fast-paced environment. You will be the "boots on the ground," addressing technical hurdles for a hybrid workforce and ensuring optimal workstation performance across both PC and Mac platforms.
Day-to-Day Responsibilities
* Technical Troubleshooting: Provide timely support for hardware and software issues (in-person, phone, or email), specifically focusing on VPN (Global Protect), Intune (Windows), and Jamf (Mac)
* Lifecycle Management: Build and deploy new systems (PC/Mac), handle employee onboarding/offboarding, and manage asset returns.
* Asset Control: Maintain hardware inventory using Asset Sonar and manage equipment bookings.
* Operational Support: Conduct weekly checks of AV/Conference rooms and coordinate with vendors on facility issues like wiring or UPS battery tests.
What You Bring to the Team
* Experience: Approximately 2-3 years of technical support experience in a fast-moving corporate environment.
* OS Proficiency: Substantial experience supporting Apple Mac OS and Windows; familiarity with Linux is a plus.
* Systems Knowledge: Familiarity with ticketing systems (Jira preferred) and endpoint management tools like Intune or Jamf.
* Soft Skills: A customer-focused attitude with the ability to build rapport and trust quickly with team members and end-users in a "walk-in ticket" environment.
Working Arrangements & Benefits
* Locations: Onsite availability required in Reading (16 Hours/week Tuesdays & Thrusdays initially)
* Flexibility: While starting as a part-time role, there is significant potential for increased hours and a transition into a full-time position as the organisation continues to grow and expand their Reading office.
* Duration: Initially for 6-12 months with strong potential for additional hours / conversion to join their Global Service desk team.
* Rate of Pay: £14.50/h PAYE | Paid Weekly
* Starting: ASAP
* No travel/Weekend or on-call work
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Corey Hillis on 02890 490904
Even if this position is not right for you, we may have others that are. Please visit MCS Group view a wide selection of our current and exclusive roles www.mcsgroup.jobs/jobs
All conversations will be treated in the strictest of confidence.
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
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