To A rapidly expanding freight forwarding organisation is looking for aFreight Team Member to maintain excellent customer service for Overseas Agents & Import Clients and take client bookings. You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key. Must have some freight knowledge or experience. ROLE: Freight Team Member - Bookings LOCATION: Shipley: North yorkshire BASIC SALARY: £25k to £30k ROLE: Deal with customer queries via telephone/email Monitor and maintain shared inbox Obtain pricing and provide quote and service information Undertake customer bookings and input data into CargoWise and other systems Liaise with Customers, sub-contractors, Suppliers and agents Check and send customer documentation Produce bills of lading Provide bill of lading instructions Carry out any other reasonable duties required by the business Networking and undertaking research, where necessary, to keep ahead of competition Persuading customers our high service levels will satisfy their requirements in terms of quality, service and price Interpreting and managing customer requirements speaking with clients to understand, anticipate and meet their needs EXPERIENCE REQUIRED: Excellent negotiation skills and the ability to overcome difficulties Ability to manage own workload and prioritise tasks Good IT skills with a good knowledge of Microsoft Word, PowerPoint and Excel and Outlook Work effectively and calmly under pressure Ability to work on own initiative Ability to work to deadlines/targets for self and others Experience of working in import/export freight forwarding would be a distinct advantage