Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Assistant Customer Representative Manager
Compensation: £28,000 - £34,000 / year
Description
As the UK's leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.
Valpak contributes to achieving the mission of Reconomy's complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About The Role
The Account Executive role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Executive, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
The Account Executive should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.
What will I be doing?
The Account Executive role is dual-focused and there are opportunities available to specialise in UK or international compliance.
Managing a portfolio of accounts and being the dedicated point of contact, you will:
Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
Use your excellent communication skills to:
Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
Deepen your understanding of the customer requirements and the industries they operate in
Utilise your strong data analysis and excel background to:
Articulate complex data problems/processes back to customers in a way that is easy to understand
Manipulate and analyse large volumes of data
Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
Be resilient to high volumes of communication and deadlines
What We Need From You
2+ year's experience in an Account Management or similar role
Excellent written and verbal communication skills
A customer focused approach
Ability to quickly take on large quantities of technical information
Advanced IT skills, particularly Microsoft Excel
Solution orientated problem-solving ability
Collaborative working style
Excellent planning, scheduling and organization skills
Full UK driving licence
Educated to degree level or equivalent
What We Offer
Dual Location / Hybrid worker Status
Participation in our annual Incentive Plan (VIP) - up to 10% bonus
25 days annual leave plus bank holidays, volunteering day and your birthday off
Option to buy and sell up to 9 days annual leave
Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives