Job Description
Technical Support Analyst
Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package
Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Key Requirements
We are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment. The ideal candidate will demonstrate:
* An IT qualification or degree (essential due to the technical nature of the role)
* A minimum of 2 years' experience in second-line technical support
* Experience with service desk ticketing tools (e.g., Jira)
* Proven knowledge and practical experience with:
o Application Support
o SQL
o Windows operating systems
o Databases
o Remote Access Tools
* Excellent interpersonal and communication skills; must be confident and articulate on the phone
* Fluency in English (both spoken and written)
* A hands-on, proactive approach to problem-solving and learning
* Ability to work autonomously while remaining a team player
Role & Responsibilities
As a Technical Support Analyst, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.
Responsibilities include:
* Responding to incoming support calls and tickets within agreed SLAs
* Diagnosing and resolving technical issues, or escalating to the development team where required
* Installing and customizing software solutions for new clients
* Maintaining support records via Jira and closing tickets with accurate documentation
* Delivering user training sessions (remotely or on-site)
* Performing quality assurance testing of bug fixes before customer release
* Working closely with internal teams to ensure a smooth client experience and continuous service improvement
Benefits
* Company Pension Scheme
* On-site Parking
* Healthcare Cover
* Commission Scheme
You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we would love to hear from you.
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