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Customer Operations Supervisor (Hiring Immediately), Newport, Wales
Client: Co-op
Location: Newport, Wales, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Closing date: 30-04-2025
Customer Team Leader
Location: 6061 Rogerstone - Tregwilym Road, Jubilee Park, Rogerstone, NP10 9EJ
Pay: £13.65 per hour
Contract: 20 hours per week + regular overtime, permanent, part-time
Working pattern: Shifts of 5:30am to 2pm or 2pm to 10pm including weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering excellent customer service and performing various store tasks like re-stocking and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on fairness for our members and communities, and as a colleague, we promise to support you. You’ll receive support for your physical, mental, and financial wellbeing, along with policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
* Provide friendly, welcoming, helpful service and manage store operations, including challenging situations.
* Develop your team through coaching and training, fostering an inclusive culture.
* Ensure store safety, legality, and operational standards.
* Manage diligence checks and stock accuracy to enhance shopping experience.
* Support your store manager by deputising and handling HR processes.
* Introduce new products and services, encouraging team feedback.
* Engage with the local community and support the delivery of the community plan.
This job would suit people who have
* A genuine care for customer and member needs.
* Ability to lead and support your team while working on the shop floor.
* Great people skills and relationship-building abilities.
* Strong organisational and problem-solving skills.
* A desire to learn and develop leadership skills.
* Flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for personal development and career growth.
* 30% discount on Co-op products and 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a portion of your pay as you earn.
* 36 days holiday including bank holidays (pro rata for part-time).
* Virtual healthcare for you and your family.
* 24/7 employee assistance service.
* Rota sharing three weeks in advance.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome all applications. We support applicants with disabilities through reasonable adjustments and are part of the Disability Confident scheme. We invite you to specify if you'd like consideration under this scheme when applying.
As part of the application process, you’ll need to complete two online assessments (~20 minutes). We may close the vacancy early if needed.
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