We are looking for an IT Systems Engineer who will provide hands‑on support and maintenance across the company's various sites, ensuring reliable day‑to‑day operations and contributing to projects that strengthen our production and office systems. This is a mid‑level position suited to someone with solid technical experience who wants to broaden their skills across networking, servers, storage, security, and user support. You will be joining elasticStage at a pivotal time of growth. We will transition from a single‑site operation to a multi‑office, multi‑factory business. This role will be part of that journey, helping to scale our production systems and build IT systems and processes that will scale across new sites. It's an opportunity to shape the foundations of a new kind of music manufacturing business built for global scale. The IT Systems Engineer will work closely with a senior team member to keep systems running smoothly, support end‑users, and contribute to projects that ensure the business has the right technology foundations in place.
Infrastructure & Systems
* Perform routine system administration (updates, backups, patches, monitoring)
* Assist in maintaining the stability of the production IT infrastructure and elevate issues as required
* Contribute to implementing and maintaining data storage solutions (cloud and on‑prem)
* Support the maintenance and monitoring of IT infrastructure, including networks, servers, storage, hardware, and software
Security & Risk
* Follow established security policies and ensure patching and antivirus/endpoint protection are up to date
* Monitor system alerts and report vulnerabilities to the senior IT person
* Support the expansion of the access control and security best practices
* Use the in‑house monitoring tools to identify issues proactively
Service & Support
* Act as a first and second‑line support for staff IT issues (hardware, software, accounts, connectivity)
* Inventory and asset management of the existing environment and new equipment
* Manage desk and hot‑desk environments with their management tools
* Own the user support processes and adapt them to fit the company's growth
* Support onboarding of new staff (accounts, hardware, access rights)
* Software and subscription management of company licences
* Escalate complex technical issues appropriately
Projects & Continuous Improvement
* Support desktop environment upgrades and IT improvement projects
* Document IT processes and standard operating procedures for future scaling
* Contribute ideas for improving reliability, performance, and user experience
Professionalism & Collaboration
* Work closely with other teams to resolve IT issues in a professional, service‑oriented way
* Communicate clearly with technical and non‑technical staff at all levels
* Demonstrate accountability and ownership in assigned areas
Qualifications
* 2‑3 years' experience in IT support or system administration role
* Experience with databases, networks (LAN, WAN) and patch management
* Experience with networking fundamentals (TCP/IP, switches, firewalls, VPN)
* Knowledge of security fundamentals (patching, endpoint protection, and access control)
* Strong troubleshooting skills across hardware, OS, and applications
* Excellent communication skills and service‑oriented mindset
Desirable
* Experience in manufacturing/production IT environments
* Exposure to backup/disaster recovery systems
* Relevant certifications (CompTIA Network+/Security+, Microsoft, AWS/Azure associate)
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