Job Description
BrightStar Care has established its brand as a premium provider in the home care industry, emphasizing a unique clinical model of nurse-led home care and non-Medicare home health. Each BrightStar agency employs a local R.N. as Director of Nursing and earns Joint Commission accreditation.
The SVP, Clinical Operations, is a member of the Executive Leadership Team. Reporting to the CEO, this individual must be a credible clinical leader and champion for the clinical platform underpinning the brand. Responsibilities include defining brand standards, policies, procedures, developing new clinical products, and improving processes, while leading the operationalization of quality at the local level.
This executive must also possess strong business acumen to bridge business and clinical processes, demonstrate the ability to drive revenue growth, and improve patient outcomes. Experience in in-home personal care (non-skilled) and skilled nursing (e.g., infusion, wound care) is required; pediatrics experience is a plus. Experience in hospice care or Medicare is not necessary.
This is a remote role based in the United States.
Responsibilities
* Develop and lead the overall clinical strategy and platform development for BrightStar Care.
* Plan and execute clinical quality programs, including manuals, policies, procedures, and ensuring compliance with regulations to maintain network quality.
* Lead, manage, and hold accountable the franchise team of nurse clinicians supporting local DONs to achieve operational excellence, accreditation, and adherence to brand standards.
* Determine KPIs for the clinical team and drive continuous improvement.
* Engage with franchisees and local DONs to promote BrightStar’s clinical vision and develop the DON community, including presentations and site visits.
* Partner with Product Development for Skilled, Non-Skilled, and Staffing lines of business.
* Collaborate with technology teams to improve platforms, EMR adoption, and best practices to enhance quality, outcomes, and profitability.
* Work with operations leaders to create and implement processes that ensure high patient outcomes and agency profitability.
* Develop clinical quality training curricula and supervise regional clinicians to ensure consistency and quality across agencies.
* Create and deliver content for regional and annual meetings.
* Manage compliance and QA processes to uphold clinical standards.
* Facilitate integration of evidence-based skills, procedures, and standardized nursing policies.
* Contribute to marketing communications to promote BrightStar’s clinical reputation.
* Participate in franchise development by presenting the clinical platform to prospective franchisees.
* Manage relationships with accreditation bodies like the Joint Commission and seek new external partnerships.
Required Skills and Experience
* 10+ years of progressive leadership in clinical management.
* Experience in private pay, non-medical home care, or home health care (preferably skilled services).
* Hands-on experience with leading EMR systems.
* Experience with accreditation bodies, with Joint Commission accreditation being a plus.
Education
* Active, unencumbered R.N. license in at least one state.
* Advanced degree required (MBA preferred), with additional certifications strongly recommended.
Skills and Abilities
* Proven track record of driving change and adopting new products or processes.
* Ability to lead office-based clinical staff and influence the DON community.
* Excellent communication skills, both in person and in writing, with the ability to link clinical outcomes to financial results.
#J-18808-Ljbffr