Join to apply for the Assistant Contract & Performance Manager role at National Highways.
At National Highways, we’re looking for someone with a keen eye for compliance, performance, and quality to join our South East region as an Assistant Contracts and Performance Manager on a part‑time basis (30 hours per week).
Reporting to the Compliance Manager, you will play a key role in ensuring the M25 DBFO contract delivers value for money, meets performance standards, and supports our wider operational goals. Whether you come from a background in contractual compliance, quality management, auditing, or contract performance, this is your opportunity to make a real impact on one of the country’s most vital transport routes.
Responsibilities
* Lead the administration of the document review process, working closely with reviewers and managing the flow of information through the document retention system to ensure timely approvals and full compliance with contractual obligations.
* Identify and manage contractual risks, maintain the risk register, support contingency planning, and ensure contractual obligations are met through effective document and information management.
* Manage governance and monitor performance and compliance of the contract to ensure it delivers value for money.
* Build strong relationships with internal teams and suppliers to drive continuous improvement and deliver required performance.
* Collate and analyse performance data to identify trends, support benchmarking, and administer performance mechanisms.
About you
* Proven experience working on service‑based maintenance or construction contracts, ideally in the highways sector.
* Demonstrated ability to use performance measurement and management processes.
* Part‑qualified or equivalent in a Quality Management qualification (e.g. Lead Auditor), or able to demonstrate relevant equivalent experience supporting contract audits.
* Ability to communicate and engage with stakeholders at all levels.
* Ability to apply analytical thinking to identify risks, interpret data, and support effective planning and decision‑making.
About us
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother, and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A‑roads that we manage.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Seniority level: Associate
Employment type: Part‑time
Job function: Administrative and Quality Assurance
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