Product Manager - Insurance
Location: London, Milton Keynes, or Newcastle
We are on a mission to make home moving easier and simpler. Home movers across the UK spend more than a billion minutes on Rightmove each month and our website and apps receive over 140 million visits per month.
The Insurance Product Manager will be instrumental in shaping product performance, customer service quality, and regulatory compliance across our insurance offerings. This pivotal position bridges the gap between sales, account management, claims, suppliers, and compliance functions, ensuring each insurance product delivers fair value, supports business growth, and meets all industry standards.
What you’ll be doing
Lead the delivery and growth of our insurance products – shaping customer experience, driving compliance, managing supplier partnerships, and supporting sales success.
1. Drive ongoing product market fit reviews across insurance products, improving features, customer experience, terms, and tools.
2. Act as the key link between internal teams, suppliers, and stakeholders to ensure clear, effective communication on products and claims.
3. Oversee escalated complaints and claims, challenging insurers where needed to secure fair, timely resolutions.
4. Support sales and account management with winning new business, retention, and growth of large-scale customers.
5. Manage insurance supplier relationships, ensuring alignment with commercial goals, regulatory standards, and customer outcomes.
6. Lead product governance, compliance, and reporting, including FCA/Consumer Duty obligations, fair value assessments, and performance monitoring.
7. Deliver accurate forecasting, budgeting, and insights to inform business decisions and drive revenue targets.
Who you are
Willing to bring your insurance expertise to a dynamic role where product, people, and customer impact come together.
8. Strong technical knowledge of insurance, including product development, claims, and regulatory requirements.
9. Experience with B2B, B2C, and B2B2C products, with knowledge of the lettings market advantageous but not essential.
10. Proven background in regulated environments, product governance, and FCA/Consumer Duty compliance.
11. Track record of stakeholder engagement and supplier relationship management, influencing outcomes across teams.
12. Commercially astute with analytical and forecasting skills to support revenue growth and decision-making.
13. Passionate about delivering excellent customer service and enhancing satisfaction through claims and product experience.
14. Collaborative, highly organised, and proactive, with experience supporting sales, retention, and continuous improvement.
What’s in it for you
People are the foundation of Rightmove – we’ll help you build a career on it.
15. Competitive compensation package.
16. Cash plan for dental, optical, and physio treatments.
17. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
18. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
19. Hybrid working pattern with 2 days in the office.
20. Contributory stakeholder pension.
21. Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
22. Paid leave for maternity, paternity, adoption, and fertility.
23. Travel Loan, Bike to Work scheme, Rental Deposit Loan.
24. Charitable contributions through Payroll Giving and donation matching.
25. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
Still not sure?
We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
26. We create value…by delivering results and building trust with partners and consumers.
27. We think bigger…by acting with curiosity and setting bold aspirations.
28. We care deeply…by being real, having fun, and valuing diversity.
29. We move together…by being one team - internally collaborative, externally competitive.
30. We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making!
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As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.