Job Title: Customer Service Advisor
Job Type: Full time/permanent (Office based)
Salary: £26,500 - £27,000 per annum (Dependent on experience)
We are delighted to be supporting one of our Ashford based clients in their search for a Customer Service Advisor to join their team, this is a fantastic opportunity to join a highly reputable organisation that offers great opportunities for career progression and development.
Key Responsibilities:
Provide excellent customer service to clients
Manage customer enquiries and resolve issues in a timely and professional manner
Build and maintain strong relationships with clients to ensure customer satisfaction
Process orders, track shipments, and update clients on delivery status
Collaborate with internal teams to address customer needs and concerns
Assist with account management duties, including updating customer profiles and managing contracts
Keep accurate records of customer interactions and transactionsSkills and Qualifications:
Proven experience in customer service and administration
Excellent communication and interpersonal skills
Ability to build rapport with clients and maintain positive relationships
Proficiency in using CRM software and other relevant tools