Digital Services Lead / Project Manager (Client-Facing)
Location: Southwest (Remote with visits to client sites)
Benefits: Flexible working | Private Medical | Enhanced Family Leave | Pension
The Opportunity
This is a brilliant opportunity for someone with a background in IT, technical project delivery, or MSP environments who enjoys working closely with clients and driving real change.
You’ll take the lead on helping SMEs transition to modern, cloud-based systems, combining technical delivery, client engagement, and process improvement in a highly visible role.
This isn’t a pure management role, it’s a hands‑on, client‑facing position where you’ll play a key part in shaping how digital services are delivered.
What You’ll Be Doing
* Leading end‑to‑end cloud migrations (primarily Xero & QuickBooks) for SME clients
* Running client discovery sessions to understand processes and design better ways of working
* Supporting both client‑facing projects and internal system improvements (approx. 50/50 split)
* Improving onboarding journeys and digital workflows
* Handling a mix of standard migrations and more complex one‑off projects (e.g. Sage 200 exposure)
* Working closely with senior stakeholders to scope and deliver solutions
* Supporting internal teams with system queries and process improvements
* Occasional client site visits (fully expensed)
What We’re Looking For
We’re open to backgrounds, but you’ll likely be:
* A Technical Support / Infrastructure Engineer with strong client‑facing experience (e.g. MSP), or
* Someone with experience delivering systems or software migrations
You’ll also bring:
* Experience with cloud‑based systems (ideally Xero, QuickBooks or similar platforms)
* Strong communication skills, able to translate technical concepts for non‑technical clients
* Experience working directly with clients or stakeholders
* A proactive, problem‑solving mindset
* An interest in improving systems, processes, and ways of working
Why This Role?
* Genuine opportunity to build project and transformation experience
* Exposure to more complex migrations over time (larger projects supported by senior team)
* A varied role with both client‑facing and internal impact
* No revenue targets, focus is on delivery and quality
* A supportive environment where you can develop and grow your skillset
The Fit
This role would suit someone who enjoys:
* Variety and problem‑solving
* Working directly with clients
* Bridging the gap between technical and non‑technical teams
* Being part of a business investing in digital transformation
Other companies might call this job: Implementation Consultant - Implementation Specialist - Technical Consultant - IT Consultant - Solutions Consultant - Systems Consultant - Project Coordinator (IT / Tech) - Project Manager (Junior / IT / Systems) - Technical Project Manager - Delivery Consultant - Delivery Manager - Technical Customer Success Manager - Onboarding Specialist / Consultant - Customer Onboarding Manager - Product Implementation Specialist - SaaS Implementation Consultant
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