Overview
Maintenance Controller role at Volkswagen Financial Services (UK).
Location: Milton Keynes. Hybrid working: 20% of working time in the Milton Keynes office; flexibility expected to meet business and role needs.
Hours / Contract type: Full-Time Permanent.
Salary: From £26,368 - £32,961 dependent on experience.
Closing date: 5 September 2025. We reserve the right to close the advert earlier if we receive a high volume of applications.
Are you an experienced vehicle technician or do you hold relevant technician qualifications? If so, this could be the perfect opportunity for you. We’d love to hear from you!
What you’ll be doing
* Authorising routine services and tyre replacements in line with manufacturer guidelines and budget controls.
* Supporting customers and internal teams with vehicle downtime issues, including arranging hire vehicles.
* Providing updates on repairs and estimated completion times to customers and account managers.
* Handling goodwill reimbursements and producing internal reports.
* Communicating effectively across teams to ensure high levels of customer satisfaction.
* Meeting departmental KPIs around cost control, response times, and compliance.
If you’re passionate about vehicles, customer service, and working in a fast-paced environment, this could be your next career move!
Essential Experience & Skills
* Experience working as a vehicle technician or with relevant technician qualifications.
* A thorough and detailed knowledge of maintenance processes.
* A proactive and flexible approach with the ability to react to changing priorities and demands.
* Confidence communicating face to face or by telephone.
* Attention to detail with a high degree of accuracy and the ability to work under pressure.
* IT literate with the ability to grasp new systems.
* High level of time management and organisational skills.
* Knowledge of fleet leasing solutions.
* A team player with the ability to work under pressure to meet strict deadlines.
What’s in it for you?
* Discretionary 10% on-target bonus (based on personal and Group company performance).
* Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
* Car schemes: Choice of Employee Car Ownership (ECO) for petrol/diesel and hybrid vehicles plus car insurance; or Company Car scheme for Battery Electric Vehicles (BEVs) plus insurance for you and a partner/eligible family member.
* Other benefits: Income protection, life assurance (4x salary), retail discount vouchers, Care Concierge, salary sacrifice options including will writing and cycle to work (subject to scheme restrictions).
* Private medical insurance after successful probation, access to loan car schemes, options to purchase additional cover during benefit window (critical illness, dental, etc.).
* Access to LinkedIn Learning via Degreed and various professional development programmes, mentoring schemes and reciprocal partnerships.
Why join VWFS UK?
Our mission is to be 'The Key to Mobility'. We offer finance and aftersales products on Volkswagen Group vehicles and develop mobility solutions to meet customers’ needs.
Diversity and Inclusion
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you need reasonable adjustments during the application process, please contact our Resourcing Team.
#J-18808-Ljbffr