Job ID: 2940150 | Afaq - Warehouse Branch
Your responsibilities:
1. Support the overall, daily management of operational duties, deputizing for the Operations Manager when required.
2. Prioritize and continually improve safety at the delivery station.
3. Supervise logistics assistants, coordinators, and delivery associates to ensure shipment delivery meets and exceeds operational KPIs.
4. Monitor performance of coordinators and associates, providing coaching as needed.
5. Partner with supporting departments to improve logistics processes and operations.
6. Communicate with delivery service providers to set expectations and enhance quality standards.
7. Interview candidates for associate roles.
8. Brief and monitor the workload of drivers and associates, maintaining accuracy in administrative tasks.
9. Measure and monitor workflows and daily metrics to assist with tracking and reporting site performance.
10. Assist with training and mentoring new associates.
11. Follow up on and resolve process-related issues.
12. Work flexible shifts and overtime as needed.
13. Resource the department effectively, including training, managing absences and performance, coaching, and monitoring productivity.
Basic Qualifications:
* Experience managing teams.
* Experience with planning, performance metrics, and process improvement.
Preferred Qualifications:
* Experience in logistics.
* Experience with data analysis.
We are committed to an inclusive culture that empowers all Amazonians. If you need workplace accommodations during the application or onboarding process, please visit this link. Amazon is an equal opportunity employer and does not discriminate based on protected statuses.
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