IT Support Technician
On-site - Huntingdon
Full-time | Permanent
UK Driving License Preferred
Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team.
In this on-site role, you'll be the first point of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field.
Key Responsibilities:
* Act as the first point of contact for users via phone, email, and in person
* Troubleshoot and resolve a wide range of hardware, software, and network issues
* Log, manage, and track support tickets through our helpdesk system
* Escalate more complex issues to 2nd Line support when required
* Set up and configure new laptops, desktops, mobile devices, and user accounts
* Support office equipment such as printers, scanners, and VoIP phones
* Assist with system updates, patches, and IT asset management
* Maintain accurate documentation of processes and procedures
What We're Looking For:
1. Previous experien...