NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles.
Role Overview
The postholder will complete training and induction at our Sandyford Central base. The post forms part of the business support team and provides administrative and secretarial service to the multi‑disciplinary team as required. The postholder is expected to work across more than one site. Within Sexual Health Services the role involves reception duties, dealing with enquiries through our telephony system, data input, record management, reception and mail duties.
Duration, Location, and Working Pattern
- Location: Sandyford Central
- Permanent contract
- Full‑time position (36 hours per week)
- Shift pattern: Monday 0800‑1700, Tuesday 0800‑2000, Wednesday 0800‑2000, Thursday 0800‑2000, Friday 0800‑1700
Band Eligibility
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
Key Responsibilities
- Welcome and assist patients, visitors and service users in a professional, empathetic and non‑judgemental manner.
- Deliver a high standard of customer service while maintaining confidentiality and professionalism.
- Manage high volumes of telephone calls and enquiries efficiently, ensuring timely, accurate and sensitive support.
- Operate a busy contact centre, including booking, rescheduling and cancelling appointments across multiple services.
- Respond appropriately to face‑to‑face, telephone and email enquiries in line with departmental procedures and escalation processes.
- Accurately input, update and maintain patient records using NaSH, CHI and other NHS systems.
- Coordinate interpreter bookings, patient transport and courier requests where required.
- Support clinic flow by managing the waiting area, urgent triage appointments and time‑sensitive administrative tasks.
- Produce, scan and process clinical documentation and correspondence to a consistently high standard.
- Maintain electronic filing systems and shared databases using Microsoft Office 365 and SharePoint.
- Assist with the preparation of paperwork, specimen bottles and clinic materials.
- Sort and distribute internal and external mail and deliveries as appropriate.
Qualifications, Training & Experience
- Excellent organisational, communication and interpersonal skills.
- Experience managing high call volumes and prioritising competing demands effectively.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively as part of a multidisciplinary team.
- Excellent attention to detail and accuracy.
- Experience using Microsoft Office 365 and electronic patient management systems.
- Ability to manage sensitive and confidential information professionally and discreetly.
- Previous experience within an NHS, healthcare, public sector or busy customer service environment is desirable.
- Previous switchboard or reception experience is desirable.
- Experience of data input and record management is desirable.
- Ability to work in a non‑judgemental and patient‑centred manner.
- Willingness to undertake training and development opportunities.
What We Offer
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e‑learning and classroom‑based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
- A comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
Equality, Diversity & Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
